Cancellation And Refund

Last updated: June 21,2025

Thank you for shopping with Kaanchan Kala. Please review our Refund and Cancellation Policy carefully before placing an order.

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Refund Policy

Refunds are only issued for damaged products.If your order arrives damaged, you must provide a clear unboxing video showing: The unopened package,The full unboxing process, andThe visible damage to the item.

The video must be submitted within 2 days of delivery to be eligible for a refund or replacement.Without an unboxing video, we will not be able to process any refund or replacement request.Approved refunds will be issued to your original method of payment and may take 10 business days to appear, depending on your payment provider.

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Cancellation Policy

Orders cannot be cancelled once payment is completed and the product has been shipped.

If you need to make changes to your order (such as shipping address or item variation), please contact us immediately after placing the order.

Once your order is processed and dispatched, it is considered final and cannot be cancelled or modified.

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Contact for Refund Requests

If you believe your item qualifies for a refund based on the above conditions, please email us at:

📧 kaanchankala@gmail.com
Include your:

• Order number

• Full name

• Unboxing video

• Description of the issue