Terms and Conditions
Last updated: June 21,2025
Welcome to Kaanchan Kala. Please read these Terms and Conditions carefully before using our website and placing an order.
By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. General Information
Kaanchan Kala is an independent online store operated from Kerala,India. All products are sold and shipped directly by us.
2. Orders and Payment
All prices are listed in INR.
Payment must be made in full at the time of purchase.
We accept online payments via [UPI, Credit Card, Debit Crad, Internet Banking etc.].
Orders are confirmed via email after payment is received.
3. Shipping
Orders are shipped from our location within 2 business days after payment confirmation.
We currently ship to any locations in India
Delivery times may vary depending on the destination.
Shipping fees (if any) are calculated at checkout.
4. Returns and Refunds
We do not offer refunds, returns, or exchanges unless the product received is damaged.
In case of a damaged product, customers must provide an unboxing video clearly showing the damage as proof. The video must begin with the unopened package and show the full unboxing process.
Without the unboxing video, we cannot process a refund or replacement.
Claims for damaged items must be submitted within 2 days of delivery by contacting us at kaanchankala@gmail.com
Approved refunds (if any) will be issued to the original payment method.
5. Product Descriptions
We strive to ensure all product descriptions, images, and prices are accurate. However, we do not guarantee that all details are error-free. If you receive a product that does not match the description, please contact us.
6. Privacy Policy
Your personal information is used solely for order processing, shipping, and customer communication. We do not share or sell your data. For more details, please review our [Privacy Policy].
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products. Our maximum liability to you shall not exceed the total amount paid for your order.
8. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated date.
9. Contact Us
If you have any questions, please contact us at:
Email: kaanchankala@gmail.com